Symptoms

Crowd hangs after the last screen of the setup process, and never presents the login screen. Crowd becomes unresponsive.

The following appears in the atlassian-crowd.log:

2014-03-21 19:02:13,438 localhost-startStop-1 ERROR [hibernate.tool.hbm2ddl.SchemaUpdate] HHH000319: Could not get database metadata
org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (Login failed for user 'testuser'.)
...
Caused by: java.sql.SQLException: Login failed for user 'testuser'. 

Cause

There's a bug raised for this issue: CWD-3769 - Getting issue details... STATUS

Workaround

• Change the token to be stored on memory instead of database:

  update cwd_property 
  set property_value='false'
  where property_name='database.token.storage.enabled';
  

• Restart Crowd.

• If the issue persists, delete the content of the cwd_token table. This will logout all users current logged in the Crowd instance.

  delete from cwd_token;
  

• Restart Crowd