Crowd users unable to access Confluence due to 'Not Permitted' error

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


  • Users are (intermittently) denied access to Confluence with Not Permitted error. However, flushing the Confluence cache grants access to the users.
  • The error in the atlassian-confluence.log is:

    2009-09-23 13:58:59,180 http-8095-Processor24 ERROR [] The Cache is not alive.
    java.lang.IllegalStateException: The Cache is not alive.
       at net.sf.ehcache.Cache.checkStatus(
       at net.sf.ehcache.Cache.get(
       at net.sf.ehcache.Cache.get(
  • Confluence version is 3.0.1 or higher and Crowd version is prior to 2.0.2.


Confluence 3.0.1 or higher uses Ehcache which conflicts with Crowd's cache (also Ehcache).


Upgrade Crowd to version 2.0.2 which contains the fix.


See comment in CWD-1707.



Last modified on Jul 31, 2015

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