Crowd users unable to access Confluence due to 'Not Permitted' error
This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.
This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.
Problem
- Users are (intermittently) denied access to Confluence with
Not Permitted
error. However, flushing the Confluence cache grants access to the users. The error in the
atlassian-confluence.log
is:2009-09-23 13:58:59,180 http-8095-Processor24 ERROR [console.action.group.BrowseGroups] The com.atlassian.crowd.integration.directory.caching-identifier-usnchanged32770 Cache is not alive. java.lang.IllegalStateException: The com.atlassian.crowd.integration.directory.caching-identifier-usnchanged32770 Cache is not alive. at net.sf.ehcache.Cache.checkStatus(Cache.java:1204) at net.sf.ehcache.Cache.get(Cache.java:650) at net.sf.ehcache.Cache.get(Cache.java:631) at com.atlassian.crowd.integration.directory.cache.DefaultDirectoryCache.getFromCache(DefaultDirectoryCache.java:315)
- Confluence version is 3.0.1 or higher and Crowd version is prior to 2.0.2.
Cause
Confluence 3.0.1 or higher uses Ehcache which conflicts with Crowd's cache (also Ehcache).
Resolution
Upgrade Crowd to version 2.0.2 which contains the fix.
Workaround
See comment in CWD-1707.
Last modified on Jul 31, 2015
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