Determining Which Application a User is Logging in From
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
A user is attempting to log in over and over with invalid credentials. This is probably an automated process, and needs to be found. We don't even know which application they are trying to log in to.
The following appears in the atlassian-crowd.log
1
2018-05-23 16:17:29,037 http-nio-8095-exec-15 INFO [crowd.manager.application.ApplicationServiceGeneric] Invalid credentials for user baduser in directory Support Crowd server (131073), abortingSolution
We can enable some additional logging that will show which connected Application the user is attempting to log in from.
On the Logging and Profiling page in Crowd, add DEBUG logging for the following package:
1com.atlassian.crowd.manager.application.ApplicationServiceGenericNext time the user attempts to log in, there will be an additional message showing which application they came from:
12018-05-23 16:19:47,524 http-nio-8095-exec-17 DEBUG [crowd.manager.application.ApplicationServiceGeneric] Trying to authenticate user baduser in directory Support Crowd server (131073) for application confluence663
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