Every request when Crowd is running as a Windows Service responds with an HTTP 404 error

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.



Starting up Crowd with a standalone script works just fine, but using a Windows Service, all requests to /crowd return with an HTTP 404 error.


  • Crowd Server and Datacenter
  • Windows Operating System
  • Crowd running as a Windows Service


There are no errors in the atlassian-crowd.log

Checking on crowd-stdout.log, we can see the following error message:

2020-09-24 13:06:46,157 localhost-startStop-1 ERROR [crowd.console.setup.CrowdSetupPersister] Could not save setupType:com.atlassian.config.ConfigurationException: Couldn't save crowd.cfg.xml to e:\crowd-home\shared directory.

The symptom in the UI is an HTTP 404 - Not Found message, when someone tries to access Crowd using /crowd as the context path, for example: http://<address>:<port>/crowd


The user running the Windows Service does not have full control access to the  <crowd_home> and <crowd_install> directories.


Ensure that the user running the Windows Service has full read and write permissions on the <crowd_home> and <crowd_install> directories.

Last modified on Nov 27, 2020

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