How to log into Crowd when the number of users for the license has been exceeded

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.


Cannot log into Crowd due to having too many users. 


Generate an evaluation license at and apply it. After reducing the number of users, reapply your Production license.

(info) To generate the new license the Crowd ServerID is required. Its value can be found in crowd.cfg.xml:

<property name="">XXXX-YYYY-WWWW-ZZZZ</property>

Related Content

There is a request open to allow the admin user to still log in to reconfigure Crowd when the license has been exceeded:

CWD-678 - Getting issue details... STATUS

Here are some tips on reducing the user count in Crowd:

How are Crowd Users Counted Towards the Application User Limit?

Last modified on Jan 9, 2023

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