Unable to connect Crowd to Azure AD due to multi-factor authentication

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Platform Notice: Data Center Only - This article only applies to Atlassian products on the data center platform.


Summary

Crowd is unable to connect  to Azure AD due to multi-factor authentication.

Environment

  • Crowd 3+
  • Azure AD

Diagnosis

To confirm, check if multi-factor authentication is enabled on your Azure AD instance: Configure Azure Multi-Factor Authentication settings.

Cause

Solution

Multi-factor authentication must be disabled in Azure AD in order for Crowd to connect successfully: Configure Azure Multi-Factor Authentication settings.



Last modified on Mar 6, 2020

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