Unable to connect Crowd to Azure AD due to multi-factor authentication
Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.
Platform Notice: Data Center Only - This article only applies to Atlassian products on the data center platform.
Crowd is unable to connect to Azure AD due to multi-factor authentication.
- Crowd 3+
- Azure AD
To confirm, check if multi-factor authentication is enabled on your Azure AD instance: Configure Azure Multi-Factor Authentication settings.
- Microsoft enabled multi-factor authentication in its Security defaults policy: Partner Security Requirements
- Crowd does not currently support multi-factor authentication, as explained here: Configuring Azure Active Directory with Crowd.
- It is also not possible to exclude the Crowd native app registration from Multi-Factor Authentication (MFA) in Azure AD: CWD-5310.
Multi-factor authentication must be disabled in Azure AD in order for Crowd to connect successfully: Configure Azure Multi-Factor Authentication settings.