Unable to log in to Crowd while authentication to the connected applications is fine

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Problem

All of sudden, user is unable to login to Crowd Console. However, user can login to the applications that use Crowd for authentication without any problem.

The following appears in the atlassian-crowd.log

2015-03-09 08:12:56,131 http-8095-2 ERROR [crowd.integration.springsecurity.CrowdSSOAuthenticationProcessingFilter] Unable to unset Crowd SSO token
org.codehaus.xfire.XFireRuntimeException: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Couldn't send message.
org.codehaus.xfire.fault.XFireFault: Couldn't send message.
	at org.codehaus.xfire.fault.XFireFault.createFault(XFireFault.java:89)
	at org.codehaus.xfire.handler.OutMessageSender.invoke(OutMessageSender.java:30)
	at org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)
	at org.codehaus.xfire.client.Invocation.invoke(Invocation.java:79)
	at org.codehaus.xfire.client.Invocation.invoke(Invocation.java:114)
	at org.codehaus.xfire.client.Client.invoke(Client.java:336)
	at org.codehaus.xfire.client.XFireProxy.handleRequest(XFireProxy.java:77)
	at org.codehaus.xfire.client.XFireProxy.invoke(XFireProxy.java:57)
	at $Proxy139.authenticateApplication(Unknown Source)
	at com.atlassian.crowd.service.soap.client.SecurityServerClientImpl.authenticate(SecurityServerClientImpl.java:229)
	at com.atlassian.crowd.service.soap.client.SecurityServerClientImpl.getSoapApplicationToken(SecurityServerClientImpl.java:214)
	at com.atlassian.crowd.service.soap.client.SecurityServerClientImpl.invalidateToken(SecurityServerClientImpl.java:325)
	at com.atlassian.crowd.service.cache.CacheAwareAuthenticationManager.invalidate(CacheAwareAuthenticationManager.java:96)
	at com.atlassian.crowd.integration.http.HttpAuthenticatorImpl.logoff(HttpAuthenticatorImpl.java:289)
	at com.atlassian.crowd.integration.springsecurity.CrowdSSOAuthenticationProcessingFilter.onUnsuccessfulAuthentication(CrowdSSOAuthenticationProcessingFilter.java:242)
...
Caused by: org.codehaus.xfire.XFireException: Couldn't send message.
	at org.codehaus.xfire.transport.http.HttpChannel.sendViaClient(HttpChannel.java:145)
	at org.codehaus.xfire.transport.http.HttpChannel.send(HttpChannel.java:48)
	at org.codehaus.xfire.handler.OutMessageSender.invoke(OutMessageSender.java:26)
	... 75 more
Caused by: java.net.ConnectException: Connection timed out: connect
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
	at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
	at java.net.Socket.connect(Socket.java:529)
	at java.net.Socket.connect(Socket.java:478)
	at java.net.Socket.<init>(Socket.java:375)
	at java.net.Socket.<init>(Socket.java:249)
	at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:80)
	at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:122)
	at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
	at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
	at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
	at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
	at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
	at org.codehaus.xfire.transport.http.CommonsHttpMessageSender.send(CommonsHttpMessageSender.java:369)
	at org.codehaus.xfire.transport.http.HttpChannel.sendViaClient(HttpChannel.java:123)
	... 77 more

Diagnosis

Environment

  • Crowd SSO is enabled

Cause

  1. The Crowd server's IP address has changed or the domain name in crowd.properties is incorrect.
  2. An expired Crowd SSL certificate can also generate similar warnings along with other SSL specific details such as PKIX errors.

Resolution 1

  • Modify the crowd.server.url property in <crowd-home-directory>/crowd.properties file to have the correct IP address or domain name for Crowd
  • If the issue persists, contact Atlassian Support at https://support.atlassian.com/

Resolution 2

Last modified on Jan 4, 2023

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