Unbalanced parenthesis after directory synchronization

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When synchronizing Active directory there is an error shown in the logs 

The following appears in the atlassian-crowd.log

com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.InvalidSearchFilterException: Unbalanced parenthesis; nested exception is javax.naming.directory.InvalidSearchFilterException: Unbalanced parenthesis; remaining name 'OU=xxx DC=xxx,DC=xxx,DC=xxx'

Diagnosis

Check if the user filter has parenthesis

Cause

If the user filter is not enclosed between a parenthesis this will result in the issue


Resolution

The user filter should be enclosed with parenthesis .

Last modified on Mar 30, 2016

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