Unbalanced parenthesis after directory synchronization
Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.
When synchronizing Active directory there is an error shown in the logs
The following appears in the atlassian-crowd
com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.InvalidSearchFilterException: Unbalanced parenthesis; nested exception is javax.naming.directory.InvalidSearchFilterException: Unbalanced parenthesis; remaining name 'OU=xxx DC=xxx,DC=xxx,DC=xxx'
Check if the user filter has parenthesis
If the user filter is not enclosed between a parenthesis this will result in the issue
The user filter should be enclosed with parenthesis .