Users In Crowd Are Not Mapped To Groups Correctly From LDAP Server

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.


Users in Crowd are mapped correctly to Groups in the LDAP server in the User Directory but are no longer mapped to Groups in Crowd.



  • Crowd is set up with a CONNECTOR LDAP Directory
  • Crowd is using local Groups

Diagnostic Steps

  1. Identify the Directory affected

    SELECT id, directory_name FROM cwd_directory;
  2. Find the Users in cwd_user affected (replace <directory_id> with the id from above).

    SELECT id AS user_id, user_name FROM cwd_user WHERE lower_user_name IN (SELECT DISTINCT(lower_child_name) FROM cwd_membership WHERE child_id NOT IN (SELECT id FROM cwd_user) AND directory_id = <directory_id>);
  3. Find the same Users in cwd_membership

    SELECT child_id AS user_id, parent_name as group_name, child_name as user_name FROM cwd_membership WHERE child_id NOT IN (SELECT id FROM cwd_user) AND directory_id = <directory_id>; 
  4. For the rows that are returned, confirm that the same user_name has different user_id between cwd_user and cwd_mapping.


The user_id between cwd_user and cwd_membership do not match for the same user_name.


Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.

  1. Shutdown Crowd and other Atlassian Applications that depend on Crowd
  2. For each user_name identified above in both queries, update the cwd_membership table in Crowd with

    UPDATE cwd_membership SET child_id = (SELECT id FROM cwd_user WHERE lower_user_name = '<user_name>') where lower_child_name = '<user_name>'
  3. Restart Crowd and wait for the full sync to complete

  4. Restart the other Atlassian Applications


Last modified on Jul 21, 2016

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