When using nested groups in Crowd, Confluence sporadically shows "Not Permitted" error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When using the Nested Groups option in a Crowd LDAP connector that is assigned to Confluence, the wiki sporadically shows a Not Permitted error to users. Restarting Confluence, or navigating to Confluence Administration > Cache Statistics, and clicking "Flush All" to flush the caches fixes the problem.
Cause
Unknown. We are not able to reproduce the problem internally. The problem appears to only happen to Confluence Instances using Crowd Directories with Nested Groups enabled.
Workaround
Please apply the workaround outlined in the description of CWD-1996.
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