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VPAT™ – Voluntary Product Accessibility Template®

Version 2.1

March 2018

Tested on JSD Server Version 3.15.2. 

Atlassian Accessibility Conformance Report

VPAT® Version 2.1 – March 2018

Name of Product/Version: Jira Service Desk - Server and Data Center.

Product Description:  Jira Service Desk is simply modern service desk software that IT and customer service teams love to use. Built on the Jira platform, Jira Service Desk delivers an effortless service experience, adapts to your support needs, and promises set up time and pricing at a fraction of competitors.

Date: 10/02/2018

Contact information: George Totev

Notes: 

Evaluation Methods Used: Manual, code review & consultation with an Accessibility expert.


Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline

Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A (Yes)

Level AA (Yes)

Level AAA (No)

Revised Section 508 standards as published by the U.S. Access Board in the Federal Register on January 18, 2017

Corrections to the ICT Final Rule as published by the US Access Board in the Federal Register on January 22, 2018

(Yes / No )

EN 301 549  Accessibility requirements suitable for public procurement of ICT products and services in Europe, - V1.1.2 (2015-04) at http://mandate376.standards.eu/standard

(Yes / No )

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Supports with Exceptions: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.


WCAG 2.0 Report

Tables 1 and 2 also document conformance with: 

  • EN 301 549:  Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.


Table 1: Success Criteria, Level A

Notes:

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports with Exceptions



Most images have an ARIA attribute or alt text.

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)


Not Applicable


Jira Service Desk does not have have audio files.  

1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable 

Videos are not part of the Jira Service Desk. 

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable 


Video are not used in the product.


1.3.1 Info and Relationships (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 


Most forms have html marked up. HTML markup is used for semantic structure.  

1.3.2 Meaningful Sequence (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

The semantics elements are defined in meaningful sequence. As users navigate through the UI content it is in a sequence, that is meaningful.  

1.3.3 Sensory Characteristics  (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Instructions in Jira Service Sesk do not rely on users having sensory characteristics . 

1.4.1 Use of Color (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Color alone is not used to convey information.  If color is used an additional method is also used for identification for example a red “X”.  

1.4.2 Audio Control (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Audio is not provided in the application. 

2.1.1 Keyboard (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports with Minor Exceptions. 

In most scerinos, the application can be used without the mouse.

2.1.2 No Keyboard Trap (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 



Keyboard traps are not found.

2.2.1 Timing Adjustable (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable


There is no user content that has a time limit.  



2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable



Jira Service Desk does not have any moving content.  


2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable 



Jira Service Desk does not have any blinking or flashing content that could cause seizures.  


2.4.1 Bypass Blocks (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports with Exceptions



There is no method to skip navigation link but Jira Service Desk provides many keyboard shortcuts that allow for ease of navigation throughout the product 


2.4.2 Page Titled (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 



All pages are titled with a name that facilitates identification.  



2.4.3 Focus Order (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports



All keyboard navigation follows a logical focus order. 


2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports with Exceptions


In most cases links are clear and defined and are not hard to understand when taken out of context.  

3.1.1 Language of Page (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 



The language is defined in the html.  lang=en for example.  


3.2.1 On Focus (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 


When UI elements receive focus it does initiate a change.  


3.2.2 On Input (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)


Supports 


No input actions change content automatically.  

3.3.1 Error Identification (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Error messages are provided in text next to the field in error.  

3.3.2 Labels or Instructions (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Labels are used on forms, format of the fields are provided and customizable.

4.1.1 Parsing (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)


Supports 

HTML is valid and is  error free.

4.1.2 Name, Role, Value (Level A)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports with Exceptions

Most UI elements have name, state and values exposed to assistive technology. 


Table 2: Success Criteria, Level AA

Notes:

Criteria

Conformance Level 

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Live videos are not included in the application. 

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable 



Audio/videos are not provided in the application. 


1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 


Colors are designed to meet this color requirement.  Colors have been tested with the Color Contrast Analyzer.  


1.4.4 Resize text (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)


Supports 


Jira Service Desk supports browser Zoom up to 200%

1.4.5 Images of Text (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Images of Text are not used.  Except logos which have alt text. 

2.4.5 Multiple Ways (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports 

Users have navigation links and search options to navigate content.  

2.4.6 Headings and Labels (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Headings are used in the application.

2.4.7 Focus Visible (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Visual focus is provided.  

3.1.2 Language of Parts (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable

Multiple languages are not used in one instance.  

3.2.3 Consistent Navigation (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports 


Our navigation remains consistent throughout the application. 

3.2.4 Consistent Identification (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Supports

UI elements are consistently used.

3.3.3 Error Suggestion (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Supports 

Any form field provides guidance 

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Not Applicable



2017 Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes:

Criteria

Conformance Level 

Remarks and Explanations

302.1 Without Vision

Supports

Assistive technology should be supported via WGAC 2.0 adherence

302.2 With Limited Vision

Supports


302.3 Without Perception of Color

Supports


302.4 Without Hearing

Not Applicable


302.5 With Limited Hearing

Not Applicable


302.6 Without Speech

Not Applicable


302.7 With Limited Manipulation

Supports


302.8 With Limited Reach and Strength

Not Applicable


302.9 With Limited Language, Cognitive, and Learning Abilities

Supports



Chapter 6: Support Documentation and Services

Notes:

Criteria

Conformance Level 

Remarks and Explanations

601.1 Scope

Heading cell – no response required

Heading cell – no response required

602 Support Documentation

Heading cell – no response required

Heading cell – no response required

602.2 Accessibility and Compatibility Features

Supports

Keyboard shortcuts are documented in product

602.3 Electronic Support Documentation

See WCAG 2.0 section

See information in WCAG section

602.4 Alternate Formats for Non-Electronic Support Documentation

Supports

Available on request

603 Support Services

Heading cell – no response required

Heading cell – no response required

603.2 Information on Accessibility and Compatibility Features

Supports

Provided by channel partners

603.3 Accommodation of Communication Needs

Supports

Provided by channel partners.


Legal Disclaimer (Atlassian)

DISCLAIMER: ALL INFORMATION CONTAINED IN THIS REPORT IS PROVIDED “AS IS” AND WITH ALL FAULTS. 


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