Viewing an Issue
There are several ways to view an issue:
Quick View in JIRA Agile
To view some of an issue's details while still being able to see your board:
- Click the Agile link's down-arrow in the top navigation bar, then select your preferred board from the resulting dropdown menu.
- If you are using Scrum and the issue is currently in the planning phase, click Backlog; otherwise click Active sprints (Scrum board) or Kanban board (Kanban board).
- Click the issue's card to display the Issue Detail View on the right-hand side of the screen.
You can close the Issue Detail View by clicking the 'x' icon (or typing 't').
The Issue Detail View may look different to the screenshot below if it has been customised.
On this page:
Screenshot 1: the Issue Detail View
Tab legend
| Tab | Click to ... |
|---|---|
 | Resize the Issue Detail View |
 | View the issue's details:
|
 | View the issue's Description field. |
 | View any comments on this issue. |
 | View any files attached to this issue. |
 | View a convenient summary of the issue's sub-tasks (plus a button for quickly creating new sub-tasks). |
 | View any test sessions for this issue (if you are using Bonfire). |
 | View any commits for this issue (if JIRA is connected to a source repository). |
View Issue in JIRA
To view all of an issue's fields (that is, the JIRA issue screen),
- Click the Agile link's down-arrow in the top navigation bar, then select your preferred board from the resulting dropdown menu.
- Click the issue's card to display the Issue Detail View (see above).
- In the Issue Detail View, click the issue key, or type 'o', to display all of the issue's fields.
Screenshot 3: the JIRA 'View Issue' screen
The Agile panel (bottom right of screen) contains sprint information. If the Issue is in an active or completed sprint then the sprint name is shown, along with the end date of the completed sprint. Clicking the sprint name will allow you to view the relevant sprint details; for active sprints this will take you to the Active sprints (with focus on the relevant issue), or for a completed sprint, you will be taken to the Sprint Retrospective Report.
When viewing an issue within JIRA, you can also jump to the relevant JIRA Agile board(s) by selecting More Actions > Rapid Board or clicking the View on Board included in the Agile panel.
View Multiple Issues in the JIRA Issue Navigator
To view multiple issues as a list in the JIRA Issue Navigator,
- Click the Agile link's down-arrow in the top navigation bar, then select your preferred board from the resulting dropdown menu.
- Click Backlog.
- Select the issue(s) (use Shift>Click or Ctrl>Click) and right-click, then select View in Issue Navigator (see screenshot below).
Screenshot: right-clicking an issue in the Backlog
Export to Excel
To view issues in a spreadsheet,
- Click the Agile link's down-arrow in the top navigation bar, then select your preferred board from the resulting dropdown menu.
- Click Backlog.
- Select the issue(s) (use Shift>Click or Ctrl>Click) and right-click, then select Export to Excel (see screenshot above).