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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Applying an Agile license fails with error An unexpected error occurred. Refer to the logs for more information.

The following appears in the atlassian-jira.log

83.50.165.128,10.0.0.80 /secure/GHLicense.jspa [jira.web.dispatcher.JiraWebworkActionDispatcher] Exception thrown from action 'GHLicense', returning 404 
WebworkConfigurationNotFoundException{class=class webwork.config.XMLActionConfiguration, message='No such view mapping', name='GHLicense.actionRoles.actionRoles'}

Cause

A reverse proxy is blocking PUT and DELETE requests, which is needed to complete the licensing process

Workarounds

Workaround 1

Bypass the reverse proxy temporarily to complete the licensing process

Workaround 2

Modify the reverse proxy to allow PUT and DELETE requests

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