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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

 

 

Problem

Accessing any JIRA Agile board fails with the error TypeError: undefined is not a function or TypeError: Cannot read property 'prototype' of undefined

Write a brief step by step description of the symptoms of the problem including any errors, eg:

When making the following actions...

  • 1 Upgrade to 6.7.x
  • 2 Not able to access any boards or create a board as it generates the aforementioned error. 

There won't be any errors generating in the logs

 

Diagnosis

Navigate to Manage Add-ons.

Select System in the filter.

Navigate down jira-help-tips plugin and verify it hasn't been disabled. 

These add-ons are integral parts of your JIRA system. They cannot be uninstalled. Disabling or removing them will have serious effects, and could make JIRA inoperable. Only make changes here if instructed by Atlassian Support.

Cause

GHS-12047 - Getting issue details... STATUS  

 

Resolution

 

  • Enable jira-helptips plugin

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