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  • Error in Agile Scrum Board
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Problem

An error is displayed :

 

Error 
Scrum boards are currently unavailable as JIRA Agile has recently been upgraded. An administrator must complete a reindex before you can use these boards. 

When making the following actions...

  • Accessing JIRA Agile Scrum Board. 

The following appears in the atlaasian-jira.log

2015-04-08 09:10:12,192 http-bio-8081-exec-1 WARN ptzuradmin 550x274x1 1npc2fr 10.240.88.33 /rest/greenhopper/1.0/xboard/plan/backlog/data.json [web.rapid.plan.PlanningModeResource] JiraCopiedRestErrorCollection[errorMessages=[Scrum boards are currently unavailable as JIRA Agile has recently been upgraded. An administrator must complete a reindex before you can use these boards.],errors={}]

Cause

The user did not perform a re-index after upgrading JIRA Agile. The user then perform a Background re-index but this did not help.

Resolution

Please perform a full re-index using :

  • Lock JIRA and rebuild index — This will delete and rebuild all indices, including the comment and change history indices referring to this page Search Indexing
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