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  • Internal Server Error when accessing JIRA Agile board in Work mode
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Symptoms

When attempting to access Work mode on a JIRA Agile board you are getting an Internal Server Error in response.

The following appears in the atlassian-jira.log:

2015-01-29 17:08:56,714 ajp-bio-8009-exec-3 ERROR xxxxxx 1028x81799x3 xxxxxx 192.168.1.1 /rest/greenhopper/1.0/xboard/work/allData.json [web.rapid.work.WorkResource] Unable to complete GreenHopper REST method 
java.lang.IllegalArgumentException: The datetime zone id 'GMT-07:00' is not recognised
	at org.joda.time.DateTimeZone.forID(DateTimeZone.java:224)
	at com.atlassian.greenhopper.service.sprint.SprintTimeRemainingServiceImpl.getSprintTimeRemaining(SprintTimeRemainingServiceImpl.java:37)
	at com.atlassian.greenhopper.web.rapid.sprint.SprintEditEntryTransformer.transform(SprintEditEntryTransformer.java:75)
	at com.atlassian.greenhopper.web.rapid.sprint.SprintEditEntryTransformer.transform(SprintEditEntryTransformer.java:19)
	at com.atlassian.greenhopper.util.Transformer.apply(Transformer.java:16)
	at com.atlassian.greenhopper.util.Transformer.apply(Transformer.java:29)
	at com.atlassian.greenhopper.web.rapid.work.WorkDataFactory.loadOpenSprintsData(WorkDataFactory.java:313)
	at com.atlassian.greenhopper.web.rapid.work.WorkDataFactory.getAllData(WorkDataFactory.java:186)
	at com.atlassian.greenhopper.web.rapid.work.WorkResource$1.call(WorkResource.java:73)
	at com.atlassian.greenhopper.web.rapid.work.WorkResource$1.call(WorkResource.java:62)
	at com.atlassian.greenhopper.web.util.RestCall.response(RestCall.java:42)
	at com.atlassian.greenhopper.web.AbstractResource.createResponse(AbstractResource.java:100)
	at com.atlassian.greenhopper.web.AbstractResource.response(AbstractResource.java:81)
	at com.atlassian.greenhopper.web.rapid.work.WorkResource.getPoolData(WorkResource.java:61)
	at sun.reflect.GeneratedMethodAccessor357.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)

Cause

An invalid timezone is set in JIRA, causing an IllegalArgumentException. 

Resolution

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