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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

After installing JIRA Agile and attempting to access the Getting Started page you are met with the error message "Exception unknown name resource:$URL$"

The following appears in the atlassian-jira.log
Exception: Unable to get value of the property 'ManageBoardsController': object is null or undefined

Diagnosis

Diagnostic Steps

Cause

  • JavaScript is disabled

Resolution

  • Enable JavaScript in the browser
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