|Jira Agile 6.3
Run Rank Integrity Checker by accessing
https://<jira-base-url>/rest/greenhopper/1.0/lexorank/integrity (perform a GET, this is done if you access the URL in the browser).
Depending on which test is failing, check with the KB article section down below.
If you are in doubt, please follow sending information to support.
Please raise a case at https://support.atlassian.com and provide the following information:
If attaching a backup is not possible, please provide us with the result of the following SQL (preferably in a CSV file format).
Depending upon the DBMS used, the tablename may be different. For example
AO_60DB71_LEXORANK instead of
By default, the logging of ranking system is disabled. To get detailed logging of what the system is doing add a new logger to JIRA's Logging and Profiling page
When a re-balance is scheduled, the
AO_60DB71_LEXORANKBALANCER table in the database should contain an entry for each Rank field.
The REBALANCE_TIME column will contain the time when the operation is scheduled to start in Epoch time (aka Unix time).
https://<jira-base-url>/rest/greenhopper/1.0/lexorank/balance through the browser will return information on the status of the balancer. This will show you whether or not it's running, and also a % status and the distribution of the buckets.
A re-balance will be running when the following conditions are met:
AO_60DB71_LEXORANKBALANCERtable in the database, scheduled for a time which has already passed.
Whenever the JIRA Agile plugin is stopped, JIRA is stopped or a foreground re-index is triggered, the LexoRank scheduler job will stop any balance job that is running. Then the actual plugin scheduler job is stopped by the plugin system. Once the plugin is re-enabled, the balance job will start again and pick up from where it left. It will check the
AO_60DB71_LEXORANKBALANCER table again and see that there are still entries for balance job to be run and start going through them 1 by 1. Once a balance job is completed, the entry in the table will be removed.
Yes. However, we highly recommend taking a backup from the JIRA instance prior to updating the plugin. Additionally, updating JIRA Agile might not necessarily fix existing inconsistencies in the LexoRank system in case it is already corrupted. In such cases, please report a support ticket providing the information requested on the Sending Information to Support section.