Jira Admin Helper
System administration
- Finding your Server ID
- Increasing Jira application memory
- Using the database integrity checker
- Precompiling JSP pages
- Logging and profiling
- Backing up data
- Restoring data
- Search indexing
- Using robots.txt to hide from search engines
- Licensing your Jira applications
- Viewing your system information
- Monitoring database connection usage
- Viewing Jira application instrumentation statistics
- Generating a thread dump
- Finding your Jira application Support Entitlement Number (SEN)
- Auditing in Jira applications
- Important directories and files
- Integrating Jira applications with a Web server
- Securing Jira applications with Apache HTTP Server
- Changing Jira application TCP ports
- Connecting to SSL services
- Running Jira applications over SSL or HTTPS
- Configuring security in the external environment
- Data collection policy
- Jira Admin Helper
- Raising support requests as an administrator
- Start and Stop Jira applications
On this page
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The Jira Admin Helper is a free, bundled plugin that answers questions like:
- Why isn’t my field showing up on view/edit/create screens?
- Why can/can’t a user see a certain issue?
- Why did/didn’t a user get a certain email notification?
On this page:
Field Helper
If you’re logged in as a Jira administrator, you can use the Field Helper – displayed as a Where is my field? link – to help you determine why a field is not appearing on a specific screen. The Field Helper works with custom fields as well as Jira system fields.
- Create Issue – in Configure Fields pop up
- Edit issue - in Configure Fields pop up
- View Issue- in More Actions menu
- Issue Navigator – in cog menu
Simply click on the link and then enter the field name in the search box!
Here's an example:
After you enter the name of the missing field, the Field Helper returns a form that explains why this field is not appearing:
You can then use this information to fix your screen by adding this field to your project and issue type.
Permission Helper
The Jira Admin Helper can help you diagnose why a user can or cannot see a certain issue.
- Choose > System.
- Then choose Admin Helper > Permission Helper.
- Enter the username of the user (leave blank for anonymous users), an issue key (for example, an issue that the user can/cannot see) and the permission to check.
- Click Submit.
Notification Helper
The Notification Helper can you help figure out why a user didn't get an email notification when a comment was added. It's available from the view issue page, the issue navigator, and from Jira Administration.
- Choose > System.
- Then choose Admin Helper > Notification Helper.
- Enter the username of the user (leave blank for anonymous users) and select the Notification Event from the drop-down list.
- Click Submit.
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