LDAP Users Can't Log into Bamboo Due to PartialResultException

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

Access is denied for (some) LDAP users, and the following error appears in the Bamboo logs:

2010-05-10 15:13:29,888 ERROR [3637969@qtp-26752749-221]  [DefaultUserAccessor] com.atlassian.user.impl.RepositoryException: javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=xxx,dc=yyy'
com.atlassian.user.impl.RepositoryException: com.atlassian.user.impl.RepositoryException: javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=xxx,dc=yyy'
at com.atlassian.user.impl.ldap.adaptor.LDAPStaticGroupAdaptor.getGroupEntriesViaMembership(LDAPStaticGroupAdaptor.java:117)

Cause

The LDAP repository may refer certain queries to other LDAP servers. If this reference is not followed, no LDAP search results are returned.

Also, the Bamboo server may not be aware of the DNS mapping of the referred LDAP host.

Resolution

Bamboo needs to be started with the following java option -Datlassian.java.naming.referral=follow. To find out how to apply the Bamboo parameter, please see this document.

Last modified on Nov 10, 2017

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.