Bitbucket Cloud Support residency


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary


Atlassian is a company that hires employees in countries where it has a legal presence, the countries and offices where Atlassian operates can be found at https://www.atlassian.com/company/careers. Atlassian's cloud products, including BB Cloud, regularly undergo compliance certification to meet ISO and SOC2/3 compliances, which can be verified at https://www.atlassian.com/trust/compliance. Atlassian is committed to protecting customer data and ensures that it can only be accessed with the consent of the workspace admin.
We follow all US laws regarding embargoed and sanctioned countries and do not do business with or employ people in these countries. products.

To be able to provide industry-leading Cloud Products at a low cost, Atlassian retains service providers that are located across the globe. You can find the list of countries here: 

Note that all of these third-party consultants are subprocessors, and therefore our obligations under the DPA apply with respect to their processing of personal data. Furthermore, our Personal Data Standard states that personal data (classified as restricted) should not be printed. Our UGC standard also states that UGC is classified as Restricted and therefore should not be printed.


Atlassian also has support engineers located across the world(Brazil, Netherlands, India, and Australia) who assist customers using Atlassian Cloud, Server, and Data Center. If a customer has strict restrictions on hiring outside of the US, Atlassian can ensure that only engineers located in the US will work on their support tickets by adding a support note.


Last modified on May 11, 2023

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