Problem

You attempted a full site import to your Confluence Cloud, but failed.

Diagnosis

• The zip file was less than 200mb, it just hangs for a long time and doesn't display any error message
• The attempt to import was made on a 400MB+ zip file
• Import is throwing an error about a Group Not Found

Causes

• You can only browse for local files if they are under 100 MB
• The data fell outside of the supported file size criteria
• BugCONF-34180 is causing imports from different Cloud instances to throw the error GroupNotFoundException, please refer to it for more information

Workarounds

• Upload the data to webdav, then import.
• Import the content space by space.
• If you're migrating from Confluence Server to Confluence Cloud use the Confluence Cloud Migration Assistant.
• If you are affected by CONF-34180 please follow the workaround in the bug itself.