The Site Support Address is an email address which points to a JIRA instance configured to receive and handle support requests by email.
By default, the site support address is set to the following value:
The above value will direct the emails to the Atlassian Support System. In most cases, there is no need to change the default.
In order to use the site support address, ensure that SMTP email is set up on your Confluence instance.
Configuration Option is Unavailable by Default
By default, it is not possible to specify a site support email address via the Confluence Administration Console. This feature is disabled for security reasons. Administrators can restore this functionality by updating the relevant configuration property as described below. However, we recommend that you turn the feature off in production environments.
To enable the configuration option,
If the value of the above configuration property is 'true', it will be possible to specify a site support email address via the Confluence Administration Console. If the value of this property is 'false' or the property is not present in the configuration file, the email address is not configurable.
Configuring the Site Support Address via the Administration Console
If the configuration option is available, you can follow the instructions below.
To configure the site support address,