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The Site Support Address is an email address which points to a JIRA instance configured to receive and handle support requests by email.

By default, the site support address is set to the following value:

confluence-autosupportrequests@atlassian.com

The above value will direct the emails to the Atlassian Support System. In most cases, there is no need to change the default.

In order to use the site support address, ensure that SMTP email is set up on your Confluence instance.

Configuration Option is Unavailable by Default

By default, it is not possible to specify a site support email address via the Confluence Administration Console. This feature is disabled for security reasons. Administrators can restore this functionality by updating the relevant configuration property as described below. However, we recommend that you turn the feature off in production environments.

To enable the configuration option,

  1. Edit the confluence.cfg.xml file found in the Confluence Home directory.
  2. Set the value of property admin.ui.allow.site.support.email to 'true' (without the quotation marks).
  3. Restart Confluence.

If the value of the above configuration property is 'true', it will be possible to specify a site support email address via the Confluence Administration Console. If the value of this property is 'false' or the property is not present in the configuration file, the email address is not configurable.

Configuring the Site Support Address via the Administration Console

If the configuration option is available, you can follow the instructions below.

To configure the site support address,

  1. Go to the Administration Console and click 'General Configuration' in the left-hand panel.
  2. Click the 'Edit' button next to 'Site Configuration'.
  3. Enter the new 'Site Support Address'.
    (info) By default, this option is not available. See above for information about enabling the configuration option.
  4. Click the 'Save' button at the bottom of the screen.
RELATED TOPICS

Troubleshooting Problems and Requesting Technical Support
Site Configuration