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LDAP Troubleshooting Resources

If the above resources don't help, continue below.

Problems During Initial Setup

Open a Support Ticket and include:

  • Refer to Troubleshooting LDAP User Management. Run the tests and paste the output in your support ticket.
  • Download an LDAP browser to make sure you've got the right values. Atlassian recommends LDAP Studio. Include screenshots of your user and group DN's.
  • Attach your atlassian-user.xml file.

Complex Authentication or Performance Problems

Open a Support Ticket and include:

Confluence server

  • Take a screenshot of Confluence's Administration → System Information (or save the page as HTML)
  • Take a screenshot of Confluence's Administration → Global Permissions, if you are having problems with logging in
  • Take a screenshot of the Space permissions page, if you are having problems with space or page permissions.

Confluence configuration files

  • Attach a copy of atlassian-user.xml, found in confluence/WEB-INF/classes
  • Attach a copy of osuser.xml, found in confluence/WEB-INF/classes.
  • If you have implemented a custom authenticator or in any way modified seraph-config.xml or seraph-paths.xml, please provide the modified files as well.

User management system

  • What is the name and version of your LDAP server?
  • Does your LDAP server use dynamic or static groups?

Using Active Directory for LDAP?

Please include LDAP Studio Entry Editor snaphots with the information specified on this page

Diagnostics

  • Enable profiling (as described here)
  • Enable detailed user management logging by editing confluence/WEB-INF/classes/log4j.properties:

Change this section:

To this:

  • After enabling both the above, please attempt a Confluence LDAP account login and attach a copy of the log files that are produced when the problem occurs. To do this, locate your install directory or exploded WAR directory, then zip the full /logs subdirectory into a single file for us to examine. An example location might be confluence-2.2.2-std/logs.
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    If you are using LDAP, run the External User Test tool and attach a copy of the output to the support ticket.