Blank left side bar after logged in to Confluence

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Left side bar/ navigation pane is blank after logged in. Anonymous users are able to see the left side bar properly.

The following appears in the atlassian-confluence.log

2015-10-24 17:04:56,923 ERROR [http-nio-8090-exec-8] [[Standalone].[localhost].[/].[noop]] log Servlet.service() for servlet [noop] in context with path [] threw exception
com.google.template.soy.base.SoySyntaxException: In file discovery/integrationDiscovery.soy:8: Unrecognized function 'getProductText' (function call "getProductText('confluence.plugins.hipchat.integration.discovery.text.0')").
  at com.google.template.soy.parsepasses.CheckFunctionCallsVisitor$CheckFunctionCallsExprVisitor.visitFunctionNode(CheckFunctionCallsVisitor.java:173)

Diagnosis

  • You have disabled a HipChat Integration plugin

Cause

HipChat integration plugin is not disabled properly. HipChat integration plugin consists of 4 different plugins in the Manage Add-Ons section and all of them needs to be disabled

Resolution

Disable all HipChat-related plugin. They are:

  • Atlassian Hipchat Integration Plugin

  • Atlassian Hipchat Integration Plugin Core

  • Confluence Hipchat Integration Plugin

  • Confluence HipChat Plugin

Last modified on Mar 30, 2016

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