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Symptoms

The Test Connection from Sharepoint to Confluence works, but the Test Connection from Confluence to Sharepoint gives the following error:

Cause

This is a known bug for versions of Sharepoint Connector earlier than 1.2 - CSI-547.

When using Basic Authentication, the username entered in Sharepoint admin panel in Confluence must be "username@fully.qualified.domain.name" format, rather than "DOMAIN\User" format.  If the name is in "DOMAIN\User" format, the "DOMAIN" portion will be stripped when it reaches Sharepoint, causing the authentication to fail.

Resolution

Fixed in a newer version

Icon

This article relates to a problem that has been fixed in a more recent version of the SharePoint Connector.

Try downloading the latest version from the SharePoint Connector Download Centre and if the problem persists, contact our support team.

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