Symptoms

Clicking "Edit in Word" from Confluence opens up Word, however once opened, the password is not accepted. There are no tell-tale signs in atlassian-confluence.log.

Diagnosis

This may occur in a Windows environment with roaming profiles. Generally the feature will work fine for most users, with only a single or a few users affected. If the same user has no trouble when using a different workstation, then it definitely looks like this could be the cause.

Cause

There is some corruption in the local copy of the user's roaming profile. At this point we haven't pinpointed exactly what it is, but suspect it may be permissions related.

Resolution

• Delete the local user profile from the workstation

• Reboot and log in again so the roaming profile is synchronised