Error 'handshake alert: unrecognized_name' when setting up application links after upgrading Confluence

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Application link to JIRA does not work and when setting up application links, the following appears in the atlassian-confluence.log

ManifestNotFoundException thrown while retrieving manifest
com.atlassian.applinks.spi.manifest.ManifestNotFoundException: javax.net.ssl.SSLProtocolException: handshake alert: unrecognized_name

Diagnosis

The error has been reported in Linux environments with Apache proxies after upgrading Confluence from a version using Java 6 to a version using Java 7 or higher.

Cause

Wildcard / multi-domain SSL certificates, when Java has SNI enabled and an Apache proxy is in place.

Resolution

Add the correct ServerName/ServerAlias(ses) to the specific hosts in the Apache configuration as this article describes: https://community.qualys.com/thread/13532

For more detailed instructions, please follow our guide for Proxying Atlassian Server applications

DescriptionApplication link to JIRA does not work and when setting up application links. The error has been reported in Linux environments with Apache proxies after upgrading Confluence from a version using Java 6 to a version using Java 7 or higher.
ProductConfluence
PlatformServer
Last modified on Oct 10, 2018

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