Purpose

Provide thread dumps to Atlassian support to troubleshoot performance issues or system crashes.

Solution

1. Download Java Development Kit (JDK) version 1.8_65 from the Oracle site: http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html
2. Install it, making sure to choose the default folder
3. Download the attached batch file, "threaddumps.bat" threaddumps.bat
4. Run the batch file as an administrator:

   1. For most Windows servers you will need to launch an elevated command prompt with this command, and run the batch file in the command window: 

      psexec -s cmd.exe

   2. If psexec is not on your server, download the PsTools suite from https://download.sysinternals.com/files/PSTools.zip 

5. Retrieve the thread dumps from C:\threaddumps folder and attach them to the ticket on https://support.atlassian.com