IBM JDK on Z-Series crashes when importing using the Office Connector

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When using "Doc Import" (or "Edit in Word") feature in the office connector, the JVM crashes. Apparently this happens only on IBM's JVM. Because the JVM exits, there is no output in the logs, but you will get a javacore dump in the logs folder.

Cause

This is due to a bug in IBM's JVM.

Resolution

Switch to a supported JDK as listed on this document: Supported Platforms

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

Last modified on Feb 26, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.