Licensing error displayed in the footer

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Symptoms

You may notice the following error message printed at the bottom of your Confluence instance:

LICENSING ERROR - An error has occurred with your license that may impact the usability of this application, please contact us.

Cause

If the footer has had licensing information removed by a modification. This error message may appear because of a third party add-on modifying the footer, a custom theme, or a modified velocity template.

Resolution

  • If the problem is caused by a third party Add-on, identify which Add-on is responsible for modifying the footer.
    • You may need to enable Add-ons one at a time to determine which is the culprit.
  • If using a custom theme, contact the theme's vendor for assistance
  • Restore the default velocity template. You can download a default footer-content.vm

Last modified on Feb 26, 2016

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