Symptoms

User is installing Confluence for the first time.  The install appears to function correctly, but at the end of the process user is prompted to enter a user name and password without having set up an admin account.  User is effectively locked out of their system

Cause

The confluence.home variable is set multiple times in <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties.  The most often cause of this is deleting more than one of the "#" commenting out the value for confluence.home.  

Resolution

• Make sure the value of confluence.home is set once and ONLY once

• We recommend that the value is set on the last line as shown below

  #This file allows you to set the directory for Confluence to store its configuration files.
  #
  ###########################
  # Note for Windows Users  #
  ###########################
  #
  # Each backslash in your path must be written as a forward slash.
  # - For example:
  # c:\confluence\data
  #
  # should be written as:
  #
  # c:/confluence/data
  ###########################
  # Note for Unix Users     #
  ###########################
  # - For example:
  # confluence.home=/var/confluence
  #
  # NOTE: If the path of your confluence.home directory contains symlinks,
  # please set confluence.home to the absolute path, otherwise problems may occur.
  # - For example:
  # confluence.home=/data/confluence/ (where /data is a symlink to -> /var/data/)
  # should be written as:
  # confluence.home=/var/data/confluence/
  ###########################
  # Configuration Directory #
  ###########################
  # specify your directory below (don't forget to remove the '#' in front)
  confluence.home=/path/to/confluence_home

  Issue being tracked in the following location : CONF-19089 - Getting issue details... STATUS