Referencing local JPG image file in PDF export fails

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When exporting a PDF with an embedded image that's local to the file system, the following error appears in the logs:

Error creating background image: Invalid Image URL - error on relative URL : unknown protocol: c

Cause

File URLs are faulty due to incorrect file system links.

Resolution

On Linux,

On UNIX-based systems the file path below is:
\\laptop\My Documents\FileSchemeURIs.doc

The corresponding valid file URI is actually:
file://laptop/My%20Documents/FileSchemeURIs.doc

On Windows,

For the local Windows base systems file path:
C:\Documents and Settings\davris\FileSchemeURIs.doc

The corresponding valid file URI in Windows is actually:
file:///C:/Documents%20and%20Settings/davris/FileSchemeURIs.doc

Last modified on Feb 26, 2016

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