Unable to receive notifications as a watcher of spaces and pages

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

After the users add themselves as watchers of pages and spaces, no notifications are sent when a page is edited or created.

Diagnosis

  • As an administrator of Confluence, make sure the Email notification option is enabled under the Further configuration option of Confluence's administration. Otherwise, all notifications from Confluence will be disabled.
  • Check if the users are still receiving notifications for mentions and page sharing.
  • Make sure that the notifications of Confluence are not being blocked or going to the Spam folder of the e-mail service.

Cause

With the introduction of the Daily digest feature, instead of receiving an email per each page creation and change, a daily digest will be sent the next morning, including all changes that happened for watched content in the previous day. For example:

This means that the user will not receive the notifications as soon as the pages are created and/or updated for the content being watched.

Solution

If the user wants to receive a notification for each change, this setting can be disabled with the following steps:

  1. In Confluence, tap the profile icon at the top-right and select Settings.
  2. Select the Email option from the sidebar. It will give an URL like this: https://INSTANCE.atlassian.net/wiki/users/viewmyemailsettings.action
  3. Tap Edit and uncheck the Subscribe to a daily digest option:
  4. Tap Submit to save the change.

(info) Note that this is a change applied at a profile level, meaning that every user that wants to resume with the individual notifications will need to go through these steps.

Last modified on Jul 6, 2022

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