Workbox notifications throws 500 response error
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-confluence.log:
2014-06-23 23:32:16,415 ERROR [ajp-bio-8002-exec-243] [mywork.host.rest.ExceptionLogger] toResponse Exception thrown from resource
-- url: /rest/mywork/latest/notification/nested | userName: <UserName> | referer: https://<URL>/plugins/servlet/notifications-miniview
java.lang.NullPointerException
at com.atlassian.mywork.host.service.AppLinkHelper.stripBaseUrl(AppLinkHelper.java:128)
at com.atlassian.mywork.host.service.AppLinkHelper.createNotification(AppLinkHelper.java:99)
at com.atlassian.mywork.host.service.ClientServiceImpl$2.apply(ClientServiceImpl.java:162)
at com.atlassian.mywork.host.service.ClientServiceImpl$2.apply(ClientServiceImpl.java:148)
at com.atlassian.mywork.host.service.AppLinkHelper$1.handle(AppLinkHelper.java:77)
at com.atlassian.applinks.core.auth.oauth.OAuthApplinksResponseHandler.handle(OAuthApplinksResponseHandler.java:61)
at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor$1.handle(ApplicationLinkRequestAdaptor.java:87)
at com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:166)
Cause
The error thrown in the Confluence log is related to the configuration of your application links.
Resolution
Double check the configuration of your application link (from Confluence Admin > Application Links ) to ensure that your application link is configured with a valid URL and that both Incoming and Outgoing authentication is configured.