Symptoms

Users are unable to log into the Crowd, via the Crowd Console. Crowd reports that a login was attempted using invalid username and password and no error is logged in the atlassian-crowd.log file.

Cause

This can happen if you are using Crowd for Single Sign-On and the domain property value is not set properly.

Resolution

Take the following steps:

1. Reset the domain cookie value
2. Log into Crowd
3. Set the correct domain for Crowd SSO