Symptoms

Users are unable to log into the Crowd Application (JIRA, Confluence and etc.) because the passwords have expired. The following error is logged in Crowd logs:

2010-05-20 09:06:31,119 http-8095-13 INFO [integration.directory.internal.InternalDirectory] Steve.Smith: Attempting to log in with expired passsword.

Cause

When Configuring an Internal Directory, the admin can specify Maximum Unchanged Password Days property.

This value governs the number of days, until the password must be changed. If not, the user will be denied access to client application.

Resolution

There are 2 solutions:

1. Set the Days until password expiry value to 0, this means the user password will never expire.
2. Users can always reset their passwords, via the Crowd console.