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Upgrade a test environment first
As always, please test your upgrades in your test environment before rolling into production.
If you are already running a version of Crucible, please follow these instructions on Upgrading to a new version of Crucible.
Checking for Known Issues and Troubleshooting the Crucible Upgrade
If something is not working correctly after you have completed the steps above to upgrade your Crucible installation, please check for known Crucible issues and try troubleshooting your upgrade as described below:
- Check for known issues. Sometimes we find out about a problem with the latest version of Crucible after we have released the software. In such cases we publish information about the known issues in the Crucible Knowledge Base. Please check the Crucible 2.1 Known Issues in the Crucible Knowledge Base and follow the instructions to apply any necessary patches if necessary.
- Did you encounter a problem during the Crucible upgrade? Please refer to the guide to troubleshooting upgrades in the Crucible Knowledge Base.
- If you encounter a problem during the upgrade and cannot solve it, please create a support ticket and one of our support engineers will help you.