Documentation for Confluence 5.7.
Documentation for Confluence Cloud and earlier versions of Confluence is available too.

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(warning) The information on this page does not apply to Confluence Cloud.

Confluence allows you to collect and archive mail within each space. It's useful for storing the email messages that relate to a particular project – you can put them in the same Confluence space as the content for that project.

You can download mail from one or more POP or IMAP accounts, or import mail from an mbox file on your local system or on the Confluence server.

You need space administration permissions to manage the mail archives.

Confluence mail archiving is an optional feature. This means that the 'Mail' options may be disabled and will therefore not appear in the Confluence user interface. Mail archiving features are contained in a bundled plugin. To activate mail archiving features in Confluence, enable the plugin – choose  > General Configuration > Manage Add-ons. Then choose System in the drop down, and enable the Confluence Mail Archiving Plugin.

To see archived mail:

  • Go to a space and choose Space tools > Integrations > Mail
    Or, if your space uses the Documentation theme, choose Browse > Mail in the header.
  • Choose a message to see its contents, or choose NextPrevious and other options to navigate around the mail archives.

Managing mail archives:

Screenshot: Viewing a message in the mail archive

Notes

  • Only site spaces – not personal spaces – can store mail archives. See Spaces for information on site and personal spaces.
  • You can also search the mail messages and their attachments. See Search.
  • Confluence mail archiving is an optional feature. This means that the 'Mail' options may be disabled and will therefore not appear in the Confluence user interface. Mail archiving features are contained in a bundled plugin. To activate mail archiving features in Confluence, enable the plugin – choose  > General Configuration > Manage Add-ons. Then choose System in the drop down, and enable the Confluence Mail Archiving Plugin.

 

18 Comments

  1. Great product for archiving mail. Please note: all server side mail will be pulled into Confluence Mail Archive and removed from the server. This includes POP and IMAP.

    1. Anonymous

      Not an issue for gmail and gapps as google follows the options set by the account owner when setting up POP/IMAP.

  2. Anonymous

    I have to say that Mail Archiving in Confluence is for now rather simple and not very usable. (For example: There is no recipient information archived!?)

    Please vote for the appropriate issues.

  3. Anonymous

    Does this feature bring over attachments as well?

    1. Confluence does not email attachments, so it will not archive attachments with the archived mail.

      Attachments remain with the Confluence page. 

      Hope this helps.

  4. Anonymous

    How is there not a macro for showing mail on pages??? Seems crazy to have this just hidden away behind the scenes?  Honestly it would be cool if we could integrate this in with the labeling system somehow too so email subjects or something could be used for labels and the macro restricted to them.  (How awesome would it be to be able to show an email thread discussing a feature or issue right on the page where the details of that issue are being housed?)  Hook us up Atlassian!

    1. Anonymous

      Ditto on this one.  I have spent hours trying to figure out how to do this. Please add this as a feature!!!

       

      1. Anonymous

  5. Anonymous

    Email is where every conversation related to every project is stored at my company- for now. Sure, we have a massive collection of Word, Excel, PowerPoint, PDF, JPG, PNG, etc. files but the discussion is all sitting in email. If we cannot harness the old information and import it into Confluence it may be a deal-breaker. Not only import it, but properly catalog the data and associate it with the correct space.

    My suggestion would me to add a mail component to Confluence that would allow the system to have "Space" email addresses. These email addresses could be CC or BCC and then indexed/added to the Space. This leaves it up to the users to properly catalog the data instead of Confluence having to read our minds. Perhaps this could also serve as another way to get attachments into the system as well. If a user sends 10 attachments to the Space email address, all the files could be added, indexed, and become searchable. Taking it a step further, these messages could be converted into forums as a way of organizing them.

  6. Anonymous

    Is there any way to use the same functionality with email archiving for OnDemand version? Like 3rd party plug-in?

  7. Please note this bug:

    CONF-28871 - Failure when converting editor format to storage format with links to emails on page Resolved

  8. Anonymous

    Is there a reason why Mail Archives are not subject to security context restrictions?

    I would like to restrict mail archive viewing and searching to specific groups within a space.

    Is this possible? I see no documentation on security at all. 

    Thank you.

  9. Any plans to support this in current versions of Confluence?

    1. Hi Philip,

      This functionality is available in recent versions of Confluence, but, as mentioned in this page, you may need to enable the plugin.

      • Confluence mail archiving is an optional feature. This means that the 'Mail' options may be disabled and will therefore not appear in the Confluence user interface. Mail archiving features are contained in a bundled plugin. To activate mail archiving features in Confluence, enable the plugin – choose  > General Configuration > Manage Add-ons. Then choose System in the drop down, and enable theConfluence Mail Archiving Plugin.

      1. My fault. I mixed this up with the Confluence Mail Utilities Plugin (wink) Thanks for your response!

  10. What is the future of this optional “Mail Archive” feature?

    1. This feature is rarely used and for a clear user interface, this function is disabled in default systems.
    2. This feature is deprecated and will no longer available in a future version of Confluence.

    cc Ryan Anderson [Atlassian]

    1. Hi Detlef, I've checked with our product managers and there's no plans to further develop this feature. It may be that we remove it in future, or make it available as an optional add-on from Marketplace, but we don't have a timeline for this right now.   

      1. Can you add a hint at the top of this wiki page?