License not being Updated when Entered via the UI

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

Fisheye still points to an outdated/expired license even after updating it with the new license key via the UI.

Resolution

Check in the <FISHEYE_HOME>/config.xml file, for the following tag and ensure it has the latest/correct license key:

 <license SID="YOUR_SERVER_ID_GOES_HERE">
<fisheye>YOUR_FISHEYE_LICENSE_KEY_GOES_HERE</fisheye>
<crucible>YOUR_CRUCIBLE_LICENSE_KEY_GOES_HERE</crucible>
</license>

Please restart your Fisheye instance after modifying the <FISHEYE_HOME>/config.xml file.

If the problem persists, please generate a Support Zip and contact Atlassian Support for further help.

 

 

 

 

 

 

 

Last modified on Jul 31, 2018

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.