LicenseException: Your Crucible license terminated

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Symptoms

The following appears in the atlassian-fisheye.log:

2014-02-28 08:41:50,901 ERROR [main ] fisheye Run-loadAndLogLicense - Your Crucible license terminated on February 28, 2014
2014-02-28 08:41:50,901 ERROR [main ] fisheye Run-loadAndLogLicense - Please visit http://my.atlassian.com to retrieve an existing
2014-02-28 08:41:50,902 ERROR [main ] fisheye Run-loadAndLogLicense - license quote AAAA-1111-BBBB-2222 to obtain a new license
2014-02-28 08:41:50,902 ERROR [main ] fisheye Run-loadAndLogLicense - or visit http://www.atlassian.com/fisheye/renew to renew 
2014-02-28 08:41:50,902 ERROR [main ] fisheye Run-loadAndLogLicense - your license.
2014-02-28 08:41:50,902 INFO  [main ] fisheye Run-loadAndLogLicense - Exception loading license
com.atlassian.extras.common.LicenseException: Your Crucible license terminated on February 28, 2014
	at com.cenqua.fisheye.license.LicenseLoader.validate(LicenseLoader.java:74)
	at com.cenqua.fisheye.license.LicenseLoader.loadAndValidate(LicenseLoader.java:34)
	at com.cenqua.fisheye.config.RootConfig.loadLicense(RootConfig.java:464)
	at com.cenqua.fisheye.ctl.Run.loadAndLogLicense(Run.java:318)
	at com.cenqua.fisheye.ctl.Run.mainImpl(Run.java:149)
	at com.cenqua.fisheye.ctl.Run.main(Run.java:79)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:99)
	at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:42)

Cause

Fisheye/Crucible license expired.

Resolution

  • Go to https://my.atlassian.com to renew your license or getting a new one.
  • In case you already have a renewed license, it is probably that Fisheye is not updated with it. Still, go to https://my.atlassian.com to get your license.

  • In Fisheye, perform the following steps:

  1. Go to Administration >> System Info under System Settings.

  2. Click in Edit License and fill the field related to the Fisheye license with your new/renewed license. Do the same for the Crucible license, in case you also have one.

Last modified on Jul 31, 2018

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