Viewing an Issue

There are two ways to view an issue:

Quick View in GreenHopper

To view some of an issue's details while still being able to see your board:

Click the Agile link's down-arrow in the top navigation bar, then select your preferred board from the resulting dropdown menu.
If you are using Scrum and the issue is currently in the planning phase, click Plan; otherwise click Work.
Click the issue key (or type t in Work mode) to display the Issue Detail View on the right-hand side of the screen.

You can close the Issue Detail View by clicking the 'x' icon (or typing 't').

On this page:

Related pages:

Screenshot 1: the Issue Detail View — Plan mode

Screenshot 2: the Issue Detail View — Work mode

For Kanban boards, the dots at the bottom of each card indicate the number of days the issue has been in its current column. Hover over the dots to see the total number of days. Red indicates more dots than will fit.

Tab legend

Tab	Shows you ...
	The issue's details: Summary, Story Points and Remaining Estimate fields (editable) Status, Component, Labels, Affects Version and Fix Version, plus any fields you have added Reporter, Assignee, Date Created, Date Updated Links (plus a button for quickly creating new links)
	The issue's Description field.
	Any comments on this issue.
	Any files attached to this issue.
	A convenient summary of the issue's sub-tasks (plus a button for quickly creating new sub-tasks).
	Any test sessions for this issue (if you are using Bonfire).

Jump to JIRA

To view all of an issue's fields (that is, the JIRA issue screen),

Click the Agile link's down-arrow in the top navigation bar, then select your preferred board from the resulting dropdown menu.
Click the issue key (or type t) to display the Issue Detail View (see above).
In the Issue Detail View, click the issue key, or type 'o', to display all of the issue's fields.

Or, Ctrl-click an issue key on the board to open the JIRA 'View Issue' screen in a new browser tab.

Screenshot 3: the JIRA 'View Issue' screen

The Agile panel (bottom right of screen) contains sprint information. If the Issue is in an active or completed sprint then the sprint name is shown, along with the end date of the completed sprint. Clicking the sprint name will allow you to view the relevant sprint details; for active sprints this will take you to the Work mode (with focus on the relevant issue), or for a completed sprint, you will be taken to the Sprint Retrospective Report.

When viewing an issue within JIRA, you can also jump to the relevant GreenHopper board(s) by selecting More Actions > Rapid Board or clicking the View on Board included in the Agile panel.

Child pages