Jira Align Web links are not showing up on Jira
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This article describes what’s needed in order for the Jira Align web link to appear on Jira automatically.
Solution
In order to enable the Web Links to be created on Jira, we need to enable it:
On Jira Align:
Under Jira Settings > Jira Setup tab > Allow Jira Align to create Jira issue web link.
On Jira:
Jira admin > Issues > Issue linking.
Make sure that the Issue linking is set to ON. If it's not, select Activate to enable it.
Important: If both settings are enabled and the web links are not being displayed, a possible cause is an authorization error for the connector user.
The customer will need to grant the ‘Link Issues’ permission to the connector user, as described in the https://community.atlassian.com/t5/Jira-Align-articles/Creating-a-Jira-Service-Account-with-Groups-and-Permission/ba-p/1605547 article.
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