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JIRA 6.2 – This documentation is for the downloadable version of JIRA 6.2.
Not using this? See the JIRA OnDemand documentation or earlier versions of the documentation.
To prompt for an attachment on the Create Issue page, go to the relevant Field Configuration page (eg. Administration -> Issue Fields -> Field Configurations -> Default Field Configuration), and unhide the 'Attachment' field.
One more check point before this.
Check attachments setting is ON.
Refer to this.
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