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I have manually reset a user's password, but the user still cannot login

Check (in Admin -> Global Settings -> Global Permissions) that the user belongs to a group that has the JIRA Users permission.

The user  cannot get past the login page.  After clicking the "Log In" button, the login page just refreshes.

This usually occurs when JIRA cannot set a browser cookie.  Ensure that cookies are allowed in the user's browser settings.

If you are using IE6, check that your server name does not have an underscore ("_") in it, as IE6 has a problem with this (see JRA-1624).

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6 Comments

  1. Anonymous

    I have the same issue.  Says I do not have permissions.

  2. We ave this issue, but no underscore, and cookies are allowed.  What else could it be?  This just started happening for two users.

  3. Anonymous

    Same Issue here

  4. Anonymous

    I also have this issue.  It's really frustrating, because I can't seem to stay logged in, sometimes not even long enough to make a comment, and then when I try to log in it takes a minimum of 5 attempts.

  5. Anonymous

    > The user  cannot get past the login page.  After clicking the "Log In" button, the login page just refreshes.

    > This usually occurs when JIRA cannot set a browser cookie.  Ensure that cookies are allowed in the user's browser settings.

     

    That's crazy. If a site requires cookies, it should detect whether they are enabled and alert the user if they are not. I just tested JIRA, and it is not well behaved in this respect. Users should not have to figure out cookie issues on their own.

  6. Anonymous

    I just started having this same issue. I can login fine when given Admin rights. I cannot login from other machines where other users can successfully login...

     

    Something on JIRA's end with account permissions.