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JIRA is optimised to let you quickly navigate lists of issues, switch to a detail view from the basic list view and back again, and take action on those items that need your immediate attention.

List View

If you've used JIRA for some time, the list view is the view you are used to seeing; namely, the search results from a filter, a basic search, a quick search, or an advanced search. You only see one set of search results at any given time, even if you have multiple browser windows open. And with stable search, your search results remain constant until you choose to refresh them. This provides you with a constant set of search results that you can work from when triaging issues. Since your search results don't change as you are making changes to the list, you maintain the original list you started with.

Detail View

JIRA is optimized to let you quickly navigate lists of issues, switch to a detail view from the basic list view and back again, and take action on those items that need your immediate attention. The detail view lets you view an issue within the context of the filter it's a part of. This is great when you are triaging issues and you need a bit more context.

Detail View, click to enlarge

Filters

You can easily save your searches, then display them as needed. In JIRA, we call these filters. Filters are basically bookmarked collections of issues.


Example basic search results in the issue navigator (click to view full size image)

You can also hide the filter panel to gain more screen real estate. Simply click Undock at the top right of the panel. The filter panel collapses as show below:

Docking and undocking the filter panel (click to view full size image)

To redisplay the panel, click the arrow and then select the word Dock that appears. This puts the filter panel back in its place.

On this page:

Working with issues

To get started, go to Issues > Search for Issues. From this point, there are many different ways to work with issues and filters, described below.

FunctionDescription
Advanced

Switches from basic to advanced search, or JIRA Query Language (JQL) search. For details, see Advanced Searching.

Basic

Switches from advanced to basic search, or User Interface search. For details, see Basic Searching.

Keyboard shortcutsUse the 'j' and 'k' keys on your keyboard to move between issues. The row for the currently selected issue is highlighted in blue and any keyboard shortcuts are performed on this issue.
Sort

Click any field header in the search results to sort by that field in ascending order. Click again to sort in descending order. Note:

  • You cannot sort by the 'Images' column nor the sub-task aggregate columns (i.e. all columns beginning with '∑').
  • If you sort the search results from an advanced search, an 'ORDER BY' clause will be added to your JQL query to reflect the order of issues in your search results. If the JQL query already has an 'ORDER BY' clause, it will be updated.
  • You can choose different fields to display in your Issue Navigator. See Customizing your Issue Navigator.
Filters

Click a filter name to run the filter. The JIRA system filters – My Open Issues, Reported by Me, Recently Viewed, All Issues –  and your favorite filters are displayed in the list.

For details, see Using Filters.

Share

Click to email the search results to other users or email addresses. From the Share dialog, you can also find a permanent link to the search results.

For details, see Sharing a Search Result.

Export
Click and select from the dropdown menu to view/export your search results in various formats, e.g. XML, MS Excel, etc. For details, see Working with Search Result Data.
Tools

This is the actions menu for the search results, not for individual issues.

OperationDescription
Bulk ChangeEnables operations to be performed on multiple issues at once. These operations are performed on the result set of a search. The following list details the available bulk operations:
  • Workflow Transition
    This operation allows multiple issues to be transitioned through workflow at once — e.g. resolve a collection of issues.
  • Delete
    This operation allows multiple issues to be deleted at once.
  • Move
    This operation allows multiple issues to be moved between projects and/or issue types at once.
  • Edit
    This operation allows multiple fields in multiple issues to be edited at once.

For details, see Modifying Multiple ('Bulk') Issues.

Configure Columns

You can customize your Issue Navigator by choosing:

  • the columns (i.e. issue fields) to display
  • how many rows (i.e. issues) to display

For details, see Customizing your Issue Navigator.

Set filters column orderLets you set an associated Column Order with a saved filter. Displays the same screen discussed in Customizing your Issue Navigator.
Issue actions

This is the actions menu for an issue – located next to an issue in the search results – not for all of the search results.

Click and select from the dropdown menu to action the issue. If the icon is not showing, hover over the issue. For details, see Working with an Issue.

(info) Some options in this menu will only be available if you have the necessary permissions, or if certain features have been enabled by your JIRA administrator.

Viewing individual issues

When an issue from a search result set is selected and displayed, a mini-navigator is shown at the right of the issue's title bar:

This mini-navigator indicates the current issue's position within the result set. It also provides linked arrow icons to the previous and next issues in the result set (as shown in the image above), along with a Return to search link that leads you back to the search results. You can also navigate through the search results by using the shortcut keys: 'p' (previous) and 'n' (next).

 

 

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