_Resolve the issue
Every issue has a lifecycle. In JIRA, the lifecycle of an issue is managed by a workflow. A workflow consists of the issue statuses (e.g. Open) and the transitions between each status (e.g. Start progress). Here is the default workflow used in JIRA:
About workflows
JIRA ships with a default workflow. However, you can import workflows or configure your own. We will show you how to do this later in this guide.
In this step, you will be resolving your issue. To do this, you will use the Start Progress transition to take your issue from Open to In Progress, then the Resolve transition to take your issue from In Progress to Resolved.
You should be viewing the issue JJ-1. If not, open it using the Quick Search. You will notice that all of the workflow-related controls are grouped together:
- Choose the Start Progress. The status of your issue will be changed to In Progress.
- Choose the Resolve Issue. A 'Resolve Issue' screen will appear.
- Leave the fields at their default values and click the Resolve button in the bottom right corner of the issue screen. The status of your issue will be changed to Resolved.
Notice that resolving an issue prompted you to enter more information, whereas starting progress on the issue did not. Some issue transitions have screens associated with them in the default JIRA workflow. JIRA allows you to prompt the user with screens for any transition, if you configure your own workflow.