Documentation for JIRA 4.0. Documentation for other versions of JIRA is available too.

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This troubleshooting guide lists some of the common installation problems people run into

If you have a question that is not answered here, please see our support page for information on how to seek help.


My JIRA instance starts up with strange errors, what could be wrong?

If you're using the Windows XP, you may have extracted JIRA with the built-in unzip tool. This built-in unzip tool is broken - it silently fails to extract files with long names (see JRA-2153). Other users have also reported problems using WinRAR. Please use another tool like 7-zip or WinZIP to unpack JIRA.

If you're using Solaris, it also suffers from similar problems. You will need to use GNU tar to handle the long filenames.

Other users have reported similar problems using Midnight Commander.