Documentation for JIRA 4.1. Documentation for other versions of JIRA is available too.

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Viewing Users

To view a list of JIRA users:

  1. Log in as a user with the 'JIRA Administrators' global permission.
  2. Bring up the administration page by clicking either the 'Administration' link on the top bar or the title of the Administration box on the dashboard.
  3. Select User Browser from the Users, Groups & Roles section of the administration menu. This will display the User Browser screen:
  4. To restrict the list of users shown in the User Browser, use the Filter form at the top of the User Browser. Specifying (part of) the user's email and/or group, then clicking the Filter button, will reduce the list to only those users who match those criteria.

Adding a User

  1. Open the User Browser (see 'Viewing Users' above) and click the Add User link.
  2. This will display the Create New User form. Enter the Username (note that a user's Username cannot be changed once the user is created), Password, Full Name and Email Address; and (optionally) tick the box to send the user an email containing their account details. Then click the Create button.
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Users can also be created via:

  • Signup — see Enabling Public Signup.
  • Email — e.g. you can use the CreateIssueHandler (see Services) to have JIRA create a user based on the sender's email address.
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If you have a user limited license (e.g. personal license) and have reached your user limit, any further users added will not have permission to log in to JIRA.

Assigning a User to a Group

When a user is created, they will be added to any groups that are set up to have new users automatically added to them.

To change a user's group membership:

  1. Locate the user in the User Browser (see 'Viewing Users' above) and click the Groups link in the Operations column.
  2. This will display two lists; the one on the left shows all available groups, and the one on the right shows all groups to which the user currently belongs. Use the Join and Leave buttons to add the user to or remove them from your selected group.
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    If you have a user limited license (e.g. personal license) and have reached your user limit, you will not be able to assign any further users to groups with login permissions (i.e. jira-users permission) without first reducing the number of users with login permissions.

Assigning a User to a Project Role

Assigning a user to a project role enables them to fulfil a particular function in a particular project.

To view a user's project role membership, locate the user in the User Browser (see 'Viewing Users' above) and click the Project Roles link in the Operations column. This will display a table showing all the projects and project roles that exist in JIRA, and the user's current project role membership for each project:


e.g. this screenshot shows that, for the ABC project:

  • Mary is a member of the 'Administrators' project role.
  • Mary is not a member of the 'Developers' project role.
  • Mary is indirectly a member of the 'Users' project role, through being a member of the 'jira-users' group.
    (Also note that, for the DEF project, May is both a direct and an indirect member of the 'Users' project role.)

Click the Edit Project Roles button. The check-boxes will then be available for you to tick (to add the user to a project role) or un-tick (to remove the user from a project role).

Changing a User's Name or Email Address

  1. Locate the user in the User Browser (see 'Viewing Users' above) and click their Edit link in the Operations column.
  2. This displays a form where you can change the user's Full Name or Email Address. Click Update to confirm the change.

Changing a User's Password

  1. Locate the user in the User Browser (see 'Viewing Users' above) and click their Username.
  2. This displays the user's details, below which are several links. Click the Set Password link.
  3. This displays the Set Password screen. Enter and confirm the new password; then click the Update button.

Adding a Property to a User

A 'Property' is an extra piece of information that you can store regarding a user. A Property consists of a Key of your choice (eg. 'Phone number', 'Location') plus a corresponding Value (eg. '987 654 3210', 'Level Three').

To create a new Property for a user:

  1. Locate the user in the User Browser (see 'Viewing Users' above) and click their Username.
  2. This displays the user's details, below which are several links. Click the Edit Properties link.
  3. This displays the Edit User Properties screen, showing any previously-created properties:
  4. Enter the new Key and its Value, then click the Add button.

Deactivating a User

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Before you deactivate a user, you should:

  • Reassign any issues assigned to that user. You will need the 'Assign Issue' permission to change the assignee for the issues.
  • Make sure the use is not the 'Default Assignee' for any project(s). You will need the 'Administer Project' permission to change the Default Assignee for the project(s).

To deactivate a user account,

  1. Remove the user from all groups. Read Managing Groups for more information.
  2. Remove the user from all project roles. Read Managing Project Role Membership for more information.

Deactivating the user account will result in the following:

  • the user will not count towards your license limit.
  • work log entries associated with the user will remain.
  • filter subscriptions will continue to be sent to the user — If this is a problem, you can change the user's email address in JIRA to an imaginary address, e.g. user@example.com.

(info) Note: There is currently no "disabled user" user type in JIRA.

Deleting a User

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Rather than deleting a user, we recommend that you deactivate their account instead (as described above). Deactivating a user's account will prevent that account from being used and being able to login, but will preserve their issues history.

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Before you delete a user, you should bulk-edit the issues involved and change the reporter to someone else. You'll need the 'Modify Reporter' permission to change the reporter for the issues. You will also need to allow editing of closed issues if some of the issues the user created are closed and you do not wish to reopen them.

To delete a user,

  1. Locate the user in the User Browser (see 'Viewing Users' above) and click the Delete link in the Operations column.
  2. The confirmation screen that follows will summarise any involvement of that user in the system by showing current issues assigned to and reported by that user, etc. These connections between the user and other parts of the system may prevent the deletion of that user. For example, attempting to delete a user called bob results in the following screen, which prevents deletion due to the presence of 10 assigned issues:

    As well as reassigning any issues, you may need to bulk-edit the issues created by the user and change the 'Reporter' to someone else. You'll need the ' Modify Reporter ' permission to do this.
  3. If there are no issues assigned to, or reported by the user, the confirmation screen will display a Delete button; click this to proceed with the deletion.
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Please note that the filters and dashboards of a user will be deleted when the user is deleted, regardless of whether the filters or dashboards are shared with other users.

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If you are using External User Management, you will not be able to create, edit or delete users from within JIRA; but you can still assign users to project roles, and create/edit/delete user properties.

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