Atlassian will only provide software patches in extremely unusual circumstances. If a problem has been fixed in a newer release of the product, Atlassian will request that you upgrade your instance to fix the issue. If it is deemed necessary to provide a patch, a patch will be provided for the current release and the last maintenance release of the last major version only.
Patches are issued under the following conditions:
- The bug is critical (production application down or major malfunction causing business revenue loss or high numbers of staff unable to perform their normal functions) AND a patch is technically feasible (i.e., it doesn't require a major architectural change)
- The issue is a security issue, and falls under our Security Patch Policy.
Atlassian does not provide patches for non-critical bugs.
Provided that a patch does not impact the quality or integrity of a product, Atlassian will ensure that patches supplied to customers are added to the next maintenance release. Customers should watch a filed bug in order to receive e-mail notification when a "Fix Version" is scheduled for release.
Patches are generally attached to the relevant http://jira.atlassian.com issue.
See Atlassian Support Offerings for more support-related information.